Give your doorstep some personality & style. Hand painted in Canada.

FAQs


 

Welcome to willow & nest!
Personality & style, you can step on.
Our doormats make the perfect one-of-a-kind, unique, hand painted gift
or, way to show your personality.
Engagements, weddings, housewarmings
and some people are hard to shop for.
From funny to elegant to geeky or
borderline offensive, our doormats are sure to delight.
We know there is a lot to read below but, we highly recommend you do... 

Got questions? We are never far away and you can always reach us at: hi@willowandnest.com.

 

Covid Prevention:

We take your health and covid prevention seriously. Our doormats are hand painted by me and only me, in my home workshop. I remain at home with my two small children each and every day. Your doormat is then packaged by me and passed along to a courier at my doorstep.

Stay safe, friends.

Cancellations/Returns/Exchanges:

We do not accept cancellations, returns or exchanges. If you just placed an order and realize there was a spelling or address error, please reach out to us within 24 hours of placing your order at: hi@willowandnest.com and we'll make that revision for you.

Doormat Sizes: 

Standard: 17" x 29" Fits slightly smaller than any standard door width.
Large: 24" x 35"  Fits slightly larger than any standard door width.

Doormat Details:

Made of 100% environmentally friendly natural coir/coco (coconut husk) fibers. 
Latex backing (naturally produced rubber) keeps mat firmly in place to prevent movement. As this is a natural product, you may find, from time to time, thicker pieces of coconut husk are present in the doormat. 

Doormat Care:

Sure, you can stomp on it, but we don't recommend doing that all too often! Our doormats are a renewable and natural product and therefore; not meant to last a lifetime. They are hand painted with multiple layers of premium outdoor paint and sealed with a UV/water resistant sealer. The lighter the foot traffic the longer the crispness of lettering will last. Heavy and frequent foot traffic will cause the doormat to wear more quickly.

We always recommend a covered entrance and keeping the doormat dry, away from direct rain/snow and salt. As the doormat is made of natural coconut husk fibers water will cause the doormat to swell and shed. 

Our doormats have a low shed level but, we do recommend giving them a shake every week or so, to loosen excess debris.

If your doormat becomes soiled, give it a gentle shake or soft bristle sweep. If it becomes saturated with water, hang it to dry for a few days. 

Production & Shipping:

Please allow 1-2 weeks for production (up to 4 weeks during the holiday season). Doormats are then packaged for shipping and you will receive a shipment tracking notification when your order is on its way to you.

Local pick-up is available in Tottenham, Ontario and you will be sent an address once your order is ready for pick-up. 

We can not be responsible for any delays that may occur once an order is shipped. Pandemics, strikes, inclement weather, holiday season delays, we've seen it all and it sucks but, it is completely out of our control.

We are not responsible for any orders that claim to have been delivered by the shipping service provider. PLEASE wait a few extra days before contacting us, as we have experienced customers that have been informed that their item was delivered, only for it to take another day or two to arrive. If after a few days you still believe your doormat is missing, please open a claim with your shipping provider and tracking number to locate your package. It is physically impossible for us to find it for you once it has shipped. 

Wrong Address: Please take the time to double check your address as we cannot update this information once an order has been shipped and are not responsible for items shipped to an incorrect address.

Returned to Sender: If an order is returned to us due to not being claimed by the buyer or, an incorrect address, you will be responsible for additional shipping charges to reship your doormat. 

International Taxes/Duties: 

You, the customer, are responsible for any duties or taxes that may be due upon shipment arrival. We are located in Ontario Canada and US orders may incur required duties/taxes. 

Where do we ship to:

We ship our doormats throughout Canada (excluding Quebec due to shipping regulations out of our control at this time) and the US.

Currency:

Items are displayed and processed in Canadian dollars. 

Custom Orders:

Custom orders can take up to 2 weeks to be created. They must be paid for in full through our website and you will be sent a draft to review and approve via email. As this is only a proof it can differ to the actual creation based on best practices/alignment/size/etc. A maximum of 2 revisions can be made PRIOR to final production only.  Willow & Nest reserves the right to recreate any custom orders, or ideas, even if incomplete, for future business use.

Privacy:

Your privacy is of the utmost importance to us. Once an order is placed you will be added to our email list to receive updates and promotional information but, you can opt out at anytime by selecting "unsubscribe." 

How do you determine your pricing:

Unlike doormats that are mass produced, imported and sold at big box retailers our doormats are personally designed, hand painted to perfection (as I am a tiny bit of a perfectionist and love clean, sharp, solid lines on your doormat) then sealed and shipped by me and only me. This takes a large amount of time, supplies and varying amounts of paint and this all determines the price per each doormat. Thank you for supporting my small shop!

Security:

We maintain the highest industry standards for online security through the Shopify payment platform. Your payment information and personal details are encrypted during payment processing. You can shop safely while at willow & nest.

Wholesale:

We love wholesale! Please reach out to us at: hi@willowandnest.com for more information about wholesale and bulk orders.