Welcome to willow & nest!
Personality & style, you can step on.
Our doormats make the perfect one-of-a-kind, unique, hand painted gift
or, way to show your personality.
Engagements, weddings, housewarmings
and some people are hard to shop for.
From funny to elegant to quirky or
borderline offensive, our doormats are sure to delight.
We know there is a lot to read below but, we highly recommend you do... 

Got questions? We are never far away and you can always reach us at: hi@willowandnest.com.

While we thank you kindly for your order, holiday orders received after December 6, 2023 cannot be guaranteed for Christmas arrival with expected high volume shipping carrier delays over the holidays.  

Charitable Initiative: 

As a mother of two with a very strong soft spot in my heart for children, we empathize and sympathize strongly with children and families who have suffered illnesses out of their control. To do our part we contribute a portion of our profits to the SickKids Foundation, 360 Kids and the Leukemia & Lymphoma Society of Canada. To read more on what they're doing, or to donate directly to either, please click these links: SickKids Foundation Light the Night Leukemia & Lymphoma Society of Canada 360kids.ca


All sales are considered final. Each item is made to order and inspected prior to shipment. If you just placed an order and realize there was a spelling or address error, please reach out to us within 24 hours of placing your order at: hi@willowandnest.com and we'll make that revision for you.

If you have a concern about your doormat, once received, please let us know by emailing us within 48 hours of receipt at hi@willowandnest.com.

Doormat Sizes: 

Standard: 18" x 30" Fits slightly smaller than any standard door width.
Large: 24" x 36"  Fits slightly larger than any standard door width.

Doormat Details:

Made of 100% environmentally friendly natural coir/coco (coconut husk) fibers. 
Latex backing (naturally produced rubber) keeps mat firmly in place to prevent movement. As this is a natural product, you may find, from time to time, thicker pieces of coconut husk are present in the doormat. Minor variations in the fiber colour are normal. 

Doormat Care:

Our doormats are a renewable and natural product. They are hand painted with multiple layers of premium outdoor paint and sealed with a UV/water resistant sealer. 

We always recommend a covered entrance and keeping the doormat dry, away from direct rain/snow and salt. As the doormat is made of natural coconut husk fibers water will cause the doormat to swell, darken and shed.

Be nice to your doormat. It's hand painted and sealed but, will eventually show signs of wear, especially if you have lots of cool friends and family visiting. 

Give your doormat a weekly shake to loosen debris.

If your doormat becomes soiled, give it a shake or soft bristle sweep. Do not use any cleaning products or water, as this can leave dark spots.

If it becomes saturated with water, hang it to dry for a few days in direct sunlight. If you ever experience staining on your concrete from water saturation use a clorox bleach spray and let it sit for a few minutes on your concrete and spray off to remove staining successfully. But please, always avoid direct rain and keep indoors if you do not have a covered entrance.  

Production & Shipping:

Please allow 1-2 weeks for production (up to 4 weeks during the holiday season or in the event of a high demand item). Doormats are then packaged for shipping and you will receive a shipment tracking notification when your order is on its way to you.

Local pick-up is available in Tottenham, Ontario and you will be sent an address once your order is ready for pick-up. Please use code: LocalTottenhamPickup for free pickup at checkout.

We can not be responsible for any delays that may occur once an order is shipped. Pandemics, strikes, inclement weather, holiday season delays, we've seen it all and it sucks but, it is completely out of our control.

We are not responsible for any orders that claim to have been delivered by the shipping service provider. PLEASE wait a few extra days before contacting us, as we have experienced customers that have been informed that their item was delivered, only for it to take another day or two to arrive. If after a few days you still believe your doormat is missing, please open a claim with your shipping provider and tracking number to locate your package. It is physically impossible for us to find it for you once it has shipped. 

Wrong Address: Please take the time to double check your address as we cannot update this information once an order has been shipped and are not responsible for items shipped to an incorrect address.

Returned to Sender: If an order is returned to us due to not being claimed by the buyer or, an incorrect address, you will be responsible for additional shipping charges to reship your doormat. 

None of our carriers ship to PO Boxes. Please provide a direct street address.

Replication of Willow & Nest Designs/ Fraudulent use of Photography:

Willow & Nest is an incorporated business under the Province of Ontario, Canada, and holds the intellectual copyright to all of its designs. Replication of our designs, or use of our personal photos, as fraudulently belonging to another business, or for the purpose of another business to obtain financial gain through a replication of a willow & nest design is an illegal intellectual property use violation that will face legal action. 

International Taxes/Duties: 

You, the customer, are responsible for any duties or taxes that may be due upon shipment arrival. We are located in Ontario, Canada and US orders may incur required duties/taxes but, to date, we have NEVER had anyone mention having to pay duty but, we have to put this friendly note in here just in case. 

Where do we ship to:

We ship our doormats throughout the US (excluding Puerto Rico due to high shipping costs) and most of Canada, excluding Quebec, due to shipping regulations out of our control (visit our Etsy page by searching “willowandnest” for orders to be shipped to Quebec). We also do not ship to the Northwest Territories or Yukon due to extremely high shipping costs. Please email us at: hi@willowandnest for a shipping cost estimate to any of the excluded locations above. 

APO Shipping/Customers: Thank you for your service. We are unable to complete APO orders at this time as there is a high carrier shipment return rate due to regulations and denied shipments for reasons unknown to us, which result in exceptionally high shipping costs on our end.


Items are displayed in CDN and US currency and processed in Canadian dollars. 

Custom Orders:

Custom orders can take up to 2 weeks to be created. They must be paid for in full through our website prior to a rendering being sent to you. Once your order is received, you will be sent a rendering for review and approve, via email. As this is only a proof it can differ slightly to the actual creation based on the coir texture we paint on.  Willow & Nest reserves the right to recreate any custom orders, or ideas, even if incomplete, for future business use.


Your privacy is of the utmost importance to us. Once an order is placed you will be added to our email list to receive updates and promotional information but, you can opt out at anytime by selecting "unsubscribe." 

Discount Codes:

Discount codes cannot be combined with any other discounts or discount codes at any time. 


We maintain the highest industry standards for online security through the Shopify payment platform. Your payment information and personal details are encrypted during payment processing. You can shop safely while at willow & nest.


At this time, we have postponed our wholesale program due to high shipping costs. We are working to rectify this in order to offer the best rates for our stockists.